1. Introduction

Welcome to ToucaTech! We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our ERP solutions. By using our services, including subscribing to our ERP system, requesting a demo, or contacting us via email, you agree to the practices described in this policy. Please review this policy regularly, as continued use of our services signifies your acceptance of any updates.

2. Information We Collect

2.1. Contact Information

We may collect the following contact details:

• Personal Details: Name, email address, phone number.

• Business Details: Company name, business address, job title.

 

2.2. Payment and Billing Information

 

When you make a purchase or subscribe to our services, we may collect:

• Billing Information: Billing name, billing address.

• Payment Methods: We do not store your credit card details. Payment processing is securely handled by our trusted partners, such as Stripe or PayPal.

 

2.3. Information You Provide

 

This includes data you submit through:

• Forms and Surveys: Information provided during sign-up, demo requests, or feedback forms.

• Support Requests: Details shared when contacting our support team for assistance.

 

2.4. Usage Data

We collect information about how you use our ERP system, including:

• Login Details: Time and date of access, IP address.

• System Interaction: Features used, settings adjusted, and general usage patterns, which may include identifiable and non-identifiable data.

 

2.5. Demographic Information

 

We may gather demographic information to better understand our user base and improve our services, such as:

• Business Needs: Information about your business operations and requirements.

• Event Participation: Details regarding events or webinars you attend or plan to attend.

 

2.6. Technical Information

 

This includes data related to your device and internet connection:

• Device Details: Type of device, operating system, browser type.

• Network Information: IP address, internet service provider, and geolocation data when applicable.

 

3. How We Collect Information

 

3.1. Direct Collection

 

We collect information directly from you when you:

• Register for an Account: Providing necessary details during sign-up.

• Purchase Services: Entering billing and payment information.

• Request a Demo or Trial: Submitting information through our demo request forms.

• Engage with Support: Communicating with our support team via phone or email.

 

3.2. Passive Collection

 

We use automated technologies to collect information about your interaction with our services, such as:

• Cookies and Tracking Technologies: To enhance user experience and gather usage statistics.

• Web Analytics: Tools like Google Analytics to monitor site performance and user behavior.

 

3.3. Third-Party Sources

 

We may receive information about you from third parties, including:.

• Business Partners: Information shared by our partners to enhance service delivery.

 

4. Legal Basis for Processing

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We process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent.

• Contractual Necessity: To fulfill a contract with you.

• Legitimate Interests: For purposes of business operation and improvement, provided your rights do not override these interests.

• Legal Compliance: To meet our legal obligations.

 

5. Use of Your Personal Information

 

5.1. Service Delivery

 

To provide, maintain, and manage access to our ERP system, ensuring you receive the services you subscribed to.

 

5.2. Product Improvement

 

Analyzing usage data to identify trends and enhance the functionality and features of our ERP solutions.

 

5.3. Communication

 

Sending you updates, newsletters, promotional materials, and responding to your inquiries or support requests.

 

5.4. Legal Compliance

 

Meeting legal and regulatory obligations, including data retention requirements and responding to lawful requests from authorities.

 

5.5. Personalization

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Customizing your experience within our ERP system based on your preferences and usage patterns.

 

5.6. Security Purposes

 

Protecting our company, users, and systems from potential security threats and unauthorized access.

 

6. Sharing of Information with Third Parties

 

6.1. Service Providers

 

We share your information with trusted third-party service providers who assist in delivering our services, such as:

• Payment Processors: Stripe, PayPal.

• Cloud Services: AWS, Google Cloud, Digital Ocean.

• Analytics Providers: Google Analytics.

 

6.2. Business Partners

 

Information may be shared with our business partners under strict confidentiality agreements to support service implementation and enhancement.

 

6.3. Legal Authorities

 

We may disclose your information to law enforcement agencies or government bodies when required by law or to protect our rights and safety. Such disclosures will only occur in response to valid legal requests.

 

7. Data Security

 

We implement robust security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our security practices include:

• Encryption: We use TLS (Transport Layer Security) to encrypt sensitive data during transmission and storage.

• Firewalls: Protecting our systems from external threats.

• Regular Audits: Conducting security assessments and vulnerability scans.

• Employee Training: Ensuring our team is knowledgeable about data privacy and security best practices.

• Incident Response: Having protocols in place to address and mitigate any data breaches promptly.

 

8. Data Retention

 

Your personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law. We may retain data for extended periods for legitimate business or legal reasons. Specific retention periods are determined based on the type of data and its use.

 

9. Your Rights

 

You have the following rights regarding your personal information:

• Access: Request information about the personal data we hold about you.

• Correction: Request updates or corrections to inaccurate or incomplete data.

• Deletion: Request the deletion of your personal data, subject to legal exceptions.

• Data Portability: Obtain your personal data in a structured, commonly used format.

• Objection: Object to certain processing activities, including direct marketing.

 

To exercise these rights, please contact us using the information provided in the Contact Us section below.

 

10. Cookies and Tracking Technologies

 

We use cookies and similar technologies to enhance your experience on our website and ERP system. These tools help us understand user behavior, improve our services, and personalize content. You can manage your cookie preferences through your browser settings. For more information, please refer to our [Cookie Policy].

 

11. Children’s Privacy

 

Our ERP system is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a child, we will take steps to delete such information promptly.

 

12. Data Ownership and Resale Rights

 

ToucaTech ensures that:

• Code Ownership: End users retain full ownership of the ERP system code developed by ToucaTech.

• Resale Rights: Clients are eligible to resell the software and services, allowing them to leverage the ERP system within their own business models, provided that such resale complies with all applicable laws, ToucaTech’s quality standards, and the terms outlined in our agreements.

These provisions are designed to provide our clients with flexibility and control over the software they use and distribute.

 

13. Password Security

 

We emphasize the importance of strong password practices to protect your account:

• Confidentiality: Do not share your password with anyone.

• Complexity: Use a combination of uppercase letters, numbers, and special characters.

• Security: Avoid using easily guessable passwords and refrain from writing them down.

• Responsibility: You are responsible for maintaining the confidentiality of your password. ToucaTech will never request your password via email or phone.

In case of unauthorized access or suspected password compromise, please contact us immediately.

 

14. Data Access and Administrative Rights

 

Authorized personnel within ToucaTech may access your data for administrative purposes, including support and system updates. Access is granted based on necessity, and all employees are bound by confidentiality agreements to protect your information. You will be notified via email if any of our engineers access your data, including the reason for access.

 

15. Data Deletion and Portability

 

You have the right to request the deletion of your data from our systems. While we do not sell or redistribute your information, you can request to remove your data by contacting us through the provided channels. Please note that certain information related to billing may be retained for legal and auditing purposes. Additionally, you can request a copy of your data for portability, which can be exported in formats like Excel or CSV for use in other systems.

 

16. Third-Party Sites

 

Our website and ERP system may contain links to third-party websites. ToucaTech is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

 

17. Updates to This Privacy Policy

 

ToucaTech may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the "Last Updated" date at the top of this policy and posting the revised version on our website. Please review this policy regularly to stay informed about how we are protecting your information.

 

18. Jurisdiction

 

This Privacy Policy is governed by the laws of Cyprus. Any disputes arising under this policy shall be resolved in accordance with the applicable laws of this jurisdiction. For disputes, we may also offer resolution through arbitration or mediation prior to legal proceedings.

 

19. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

 

Email: [email protected]

 

Postal Address: ToucaTech Ltd
Petraki Kyprianou, 20
Royal Bay Oroklini Complex
House 14, 7040, Oroklini, Larnaca, Cyprus

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Company Phone Number: +35796097052

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We are committed to ensuring that your privacy is protected and that you have a positive experience with ToucaTech.

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